Refund & Cancellation

1. SaaS Subscription Cancellations (Restaurants)

DigitalDining operates on a prepaid subscription model. Restaurant partners may cancel their subscription at any time via the HQ Dashboard. Cancellations will take effect at the end of the current billing cycle. We do not offer prorated refunds for mid-month cancellations unless there is a documented failure of service on our end.

2. Food Order Cancellations (Diners)

DigitalDining provides the digital ordering infrastructure, but the actual preparation and fulfillment of food are handled by the respective Restaurant Partner. Therefore, cancellations of food orders are strictly subject to the individual restaurant's policy.

• Orders cannot be cancelled through the app once the kitchen has accepted and begun preparing the food.
• To request a cancellation, diners must contact the restaurant staff directly.

3. Refund Processing Timeline

If a refund is approved (either for a subscription billing error or an accepted food order cancellation), the refund will be initiated immediately via our payment gateway partner.